tehprof.kz Documents Support TehProf
Support TehProf
About the product
A cloud SaaS platform for managing technical-support tickets: support.tehprof.kz. Plans: Plans.
Support subscription terms (from the Support offer, March 2026 edition)
7. Pricing and Payment
7.1. Service cost is determined by the subscription plan selected by the Subscriber:
| Subscription Plan | Cost (KZT/mo) | Operators |
|---|---|---|
| Free | 0 (no charge) | up to 2 |
| Starter | from 9,900 | up to 3 |
| Pro | from 29,900 | up to 7 |
| Business | from 79,900 | up to 20 |
| Enterprise | Custom | unlimited |
7.2. Payment is made in Kazakhstani Tenge (KZT) to the Operator's settlement account on a prepayment basis for the billing period (month).
7.3. When upgrading to a higher subscription plan, payment is prorated for the remaining period.
7.4. In case of non-payment within 5 (five) business days after the billing period expires, the Operator may restrict functionality to the free plan level.
7.5. If payment is overdue for more than 30 (thirty) calendar days, the Operator may suspend access to the Platform.
8. Service Level Agreement (SLA)
| Metric | Value |
|---|---|
| Platform Availability | 99.9% per month |
| Critical Incident Response Time | up to 4 hours |
| Non-Critical Request Response Time | up to 24 hours (business days) |
| Scheduled Maintenance | Nighttime hours (UTC+6), 24-hour notice |
8.1. If the Platform is unavailable beyond the permitted threshold due to the Operator's fault, the Subscriber may request a recalculation of fees for the downtime period.
8.2. The SLA does not apply to: scheduled maintenance, force majeure events, or actions by the Subscriber that disrupted the Service.
14. Term and Termination
14.1. The agreement enters into force upon acceptance of this Offer and remains in effect until terminated by either party.
14.2. The Subscriber may unilaterally terminate the agreement at any time by deleting the account through the Platform settings.
14.3. The Operator may unilaterally terminate the agreement in case of material breach by the Subscriber of the terms of this Offer, with 15 (fifteen) calendar days' notice.
14.4. Refund of funds for the unused paid period shall be made proportionally to the remaining term.
15. Data Handling upon Termination
15.1. Upon termination, the Subscriber is granted 30 (thirty) calendar days to export their data.
15.2. After 30 (thirty) calendar days following termination, all Subscriber data shall be permanently deleted.
15.3. The Operator shall not be liable for data not exported by the Subscriber within the specified period.