tehprof.kz Documents Licence Agreement for the program “Helpdesk & Support Desk: tickets, SLA — TehProf.kz”
Licence Agreement for the program “Helpdesk & Support Desk: tickets, SLA — TehProf.kz”
1. Parties and subject
1.1. Tehsnab Group LLP, BIN 190440008175 (the “Licensor”), as the right holder of the computer program “Helpdesk & Support Desk: tickets, SLA — TehProf.kz” (the “Program”), grants the person who installed the Program (the “Licensee”) the right to use the Program under this Licence Agreement (the “Agreement”).
1.2. The Program is an application for receiving and handling technical support requests (the Support module of the TehProf Platform). It is installed on the Licensee's portal or account in a third-party service (e.g. Bitrix24) from an application catalogue (the “Marketplace”) or connected from the product website. The Program is part of the “TehProf Platform” software suite; its server side runs on the Licensor's infrastructure.
1.3. The Licensee may be a legal entity or an individual entrepreneur. The Program is not intended for personal, family or household purposes.
1.4. The Marketplace owner is not a party to the Agreement and has no obligations under it. Marketplace rules apply to installation, distribution and, where payment is made through the Marketplace, to payment.
2. Acceptance
2.1. Installing or launching the Program, or confirming consent in the installation window, constitutes full and unconditional acceptance of the Agreement. A Licensee who does not agree may not install or use the Program.
2.2. A person installing the Program on behalf of an organisation confirms they are authorised to accept the Agreement on its behalf.
3. Licence
3.1. The Licensor grants the Licensee a simple (non-exclusive), non-transferable licence, without the right to sublicense, to use the Program for its intended purpose for the Licensee's own needs, within the Licensee's portal or account, the selected plan and its limits.
3.2. Permitted uses: installing the Program on the Licensee's portal, running it, displaying its interface, processing the Licensee's data with it, and receiving updates.
3.3. Territory: worldwide, subject to the laws of the Republic of Kazakhstan and of the Licensee's country.
3.4. Term: while the Program remains installed by the Licensee; for paid features, within the paid period.
3.5. No source code is provided. Exclusive rights to the Program, its components, documentation and updates remain with the Licensor (section 9 of the Offer).
4. Restrictions
4.1. The Licensee may not:
- copy, modify or adapt the Program or create derivative works based on it;
- decompile, disassemble or otherwise reconstruct the Program's source code, except where expressly permitted by law;
- distribute, sublicense, rent or transfer the Program to third parties;
- remove or alter copyright or trademark notices;
- circumvent the technical limits of a plan, gain unauthorised access to other users' data, or scrape data from the Program;
- use the Program in ways prohibited by the acceptable use rules or by law.
5. Price
5.1. Installing the Program is free. The free scope and paid plans are listed on the Plans page and in the product card.
5.2. Paid plans, term licences and IT services are purchased by invoice or electronic order under the TehProf framework public offer (the “Offer”). Where payment is made through the Marketplace, payment and refunds are also governed by the Marketplace rules.
6. Support, implementation and updates
6.1. Technical support, implementation, configuration, training and custom development are not included in the licence. They are provided under a separate order or contract (section 5 of the Offer); terms are agreed at onboarding.
6.2. The Licensor may release updates to the Program. Updates are distributed via the Marketplace or applied automatically on the server side. Development and changes of functionality follow clause 11.2 of the Offer.
7. Data
7.1. On installation the Program requests access to the portal data listed in its Marketplace card. By confirming installation, the Licensee grants that access. The Program uses the data only to perform its functions.
7.2. The Licensee retains its rights to its data and ensures a lawful basis for processing. The Licensor processes data under the Privacy Policy and, in the cases set out in the Offer, under the data processing terms. External services are listed on the Subprocessors page.
7.3. After the Program is removed or the account is terminated, data remains available for export for 30 (thirty) calendar days and is then deleted (clause 13.4 of the Offer).
8. Warranties and liability
8.1. The Program is provided “as is”. The Licensor does not warrant its fitness for the Licensee's particular purposes; the SLA applies to paid plans.
8.2. The Licensor is not liable for the operation, change or unavailability of the third-party service where the Program is installed, of the Marketplace, messengers, communication channels or other third-party services.
8.3. Limitation of liability, exclusion of indirect losses and force majeure follow clauses 12.3 and 12.4 of the Offer.
9. Term and termination
9.1. The Agreement is effective from acceptance until the Program is removed from the Licensee's portal or the Licensee's account is terminated.
9.2. The Licensee may remove the Program at any time. Refunds for a paid period follow section 13 of the Offer.
9.3. In case of a material breach the Licensor may terminate the Agreement with 15 (fifteen) calendar days' notice. Where security is at risk, access may be restricted under clause 12.1 of the Offer.
10. Relation to other documents
10.1. The Agreement governs the right to use the Program. Payment, IT services, service levels and data processing are governed by the documents listed in section 2 of the Offer, in the order set out there. Matters not covered by the Agreement are governed by the Offer.
10.2. An individual signed contract with the Licensor prevails in the clauses it amends.
11. Changes and editions
11.1. Each edition of the Agreement is published with a date and version number. Previous editions are kept unchanged in the archive.
11.2. Material changes are announced at least 30 (thirty) calendar days before they take effect, except changes required by law or security. Continued use of the Program after an edition takes effect constitutes acceptance of it.
12. Governing law and disputes
12.1. The laws of the Republic of Kazakhstan apply.
12.2. A pre-trial claim procedure is mandatory; claims are reviewed within 15 (fifteen) business days. Unresolved disputes are heard by the courts of Karaganda, Republic of Kazakhstan.
13. Licensor details
- Tehsnab Group LLP (TehProf brand)
- BIN 190440008175
- Legal address: Republic of Kazakhstan, Karaganda region, Karaganda, Lobody str. 29/3, apt. 9
- Actual address: Karaganda, Stroiteley ave. 33, office 508
- Director: Uchkina Anastasiya Andreevna
- Bank: Freedom Bank Kazakhstan JSC, IIK KZ47551M600001935719, BIC KSNVKZKA, KBE 17
- Legal notices: ilya.uchkin@tehprof.kz
- Phone: +7 777 322 1069